KRUVAn AI voice agent on your real calls in 14 days
Weconnect answers phone, chat and email as one AI teammate — in your customers' language, at 2am as well as 2pm — and hands off to your agents the moment it should. Prove it on live traffic in a 14-day pilot before you commit.
20 minutes. Tell us your top call types and volumes; we tell you which one to pilot first.
The contact-centre problems a bot should actually fix
Night shifts and peaks
Staffing 24/7 for a thin overnight queue is expensive; under-staffing Monday mornings is worse. Callers wait, abandon, and call back angrier.
Languages you can't staff
Your customers speak Tamil, Hindi, Telugu, Arabic — often mixed with English. Finding agents for every language on every shift is not realistic.
Agents stuck on repeat questions
Status checks, bookings, resets and FAQs eat most of the queue. Skilled agents spend the day reading the same answers aloud.
IVRs that callers hate
"Press 1, press 2" trees push people to zero-out to an agent. A voice agent that understands a sentence removes that friction.
The 14-day Weconnect pilot
One or two call types, real customers, measured results. At day 14 you decide on numbers, not a demo.
Scope
Pick the call types with the most volume and least judgement — order or ticket status, appointment booking, password resets, FAQs. Agree languages, handoff rules, knowledge sources and success metrics.
You get: pilot charter with use cases, scripts, handoff rules and target KPIs.
Build
Connect a number or SIP route, set up the voice pipeline, load your knowledge base, and wire one system lookup (CRM, ticketing or booking) through its API. Warm transfer to agents with a spoken summary.
You get: a working agent your team can call and try.
Test
Internal testers in each language, with real accents and mixed-language speech. Tune response speed, interruptions, edge cases and handoff. Compliance and data review with your team.
You get: test log, latency figures and sign-off to go live.
Live
Route a controlled slice of live traffic — typically after-hours or overflow. Daily report on calls handled, handoffs and issues.
You get: day-14 readout — containment rate, handling time, handoff reasons, cost per contact, and a go / no-go.
In the pilot
- 1 phone line or SIP route (plus web chat if useful)
- Up to 2 call types
- Up to 3 languages
- 1 system integration via API
- Human handoff, recordings, transcripts, daily report
Not in the pilot
- Replacing your contact-centre platform
- Outbound campaigns at scale
- Multiple back-end integrations
- Full rollout across every queue
These come after a successful day-14 readout.
How Weconnect works
One AI layer across channels, so a caller who later emails or chats gets the same answers and the same context.
Built on
Why latency matters
50 languages is useless if the bot takes three seconds to reply — callers talk over it or hang up. We tune every pilot for fast turn-taking and natural interruptions, and report measured response times in the test log.
Where it already fits
Healthcare front desks
Multilingual appointment booking and enquiry lines handling Indian languages, running around the clock.
IT service desks
Password resets, ticket status and first-line triage, logged straight into the ITSM tool with a clean handoff to L2.
Customer support queues
Status checks and FAQs off the queue, so agents spend their time on the calls that need a person.
Demo call and anonymised results shared on the discovery call.
Questions CX leaders ask first
Which languages does it support?
50+ languages, including Tamil, Hindi, Telugu, Kannada, Malayalam, Marathi, Bengali, Arabic and English in Indian, Gulf, UK and US accents. It also handles callers who mix languages, such as Tamil-English or Hindi-English. A pilot usually starts with two or three languages.
Does it work with our existing telephony or contact-centre platform?
Yes. Calls can come in on a new cloud number, a SIP trunk, or a transfer from your existing IVR or PBX. We confirm the exact connection in the scoping call so the pilot does not disturb your current setup.
What happens when the bot cannot answer?
It hands over. The caller is transferred to a human agent with a short summary of the conversation, or a ticket and callback are created if no agent is free. You set the handoff rules before go-live.
Where is our call data stored?
In the region you choose, with an on-prem option for regulated organisations. Recordings and transcripts follow your retention policy, access is role-based, and every action is logged.
What does it cost after the pilot?
Pricing is based on monthly conversation volume, channels and languages. The day-14 readout includes the measured cost per handled contact, so the commercial proposal is based on your real numbers.
Book a 20-min discovery
Bring your top three call reasons, rough monthly volume and languages. You leave knowing which use case to pilot first and what day 14 should prove.
- Hear a live demo call in your language
- India, UAE and US time zones
- Pilot scope and dates agreed on the call if it fits
Booking calendar
Set CALENDLY_URL in assets/kruv-landing.js and the calendar appears here.
Until then: email us or use WhatsApp.